About Your Local BMW Retailer | John Clark Tayside

01382 815993

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

218 ratings and 127 comments received in the last 90 days.

04 June 2025

Everything has been so easy and everything was fully explained at every stage.

03 June 2025

Very well organised purchase and delivery of new car. Very helpful approach by sales manager Alastair. Everything set up as required.

03 June 2025

Car was ready to drive away on day ov purchase.

03 June 2025

Very efficient and explained all car features before leaving

03 June 2025

Everything was catered for and issues were dealt with. Great services

29 May 2025

Stress free service

28 May 2025

What i would expect from a BMW franchise..I was not disappointed

28 May 2025

From initial contact via email, the response from the dealership was first class. I was interested in a car that was immediately available and was able to take delivery within just a few days ( including a registration transfer). Totally efficient!

21 May 2025

Scott done a great job of handing the car over and dealing with the sale it was extremely easy and hassle free

08 May 2025

Fantastic service and great communications throughout the whole sale.

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08 May 2025

Same comment as above

07 May 2025

Both sales guys were professional, courteous & helpful

05 May 2025

Sales team knowledgeable and extremely helpful

03 May 2025

Every one was helpful, honest. I prefer the professional approach to car sales and trade in, compared the hard sell that makes me walk for the door.

03 May 2025

Extremely satisfied dealt with a salesman called Scott gray. Scott hands down made this the easiest car purchase I've experienced. Very attentive and helpful throughout the process

24 April 2025

Everyone was well informed and friendly. Everyone was very engaging and explained everything in detail.

15 April 2025

Outstanding customer service. Lee did everything he could to explain every aspect of the purchase of our car, no questions went unanswered. The whole process was seamless, transparent and efficient. During sales and after sales service was 5 star!

14 April 2025

A couple of problems which were sorted out

07 April 2025

Great experience from Lee and the team like last time

06 April 2025

It was a very positive experience. Lee Finnegan was extremely helpful throughout the process. I never had to chase Lee for a response - he always kept me up to date. When we collected our new car, Lee was very helpful and informative.

04 April 2025

As above - precise, swift, efficient and courteous

04 April 2025

Faultless. From walking into showroom to driving away my brand new 3 series touring in less that 1 week.

03 April 2025

15 minutes before I was due to collect my car (after travelling for over an hour) I received a phone call to say that there was a system error and I would not be able to collect my car at the agreed time (more below)

01 April 2025

Dealing with Paul Blanchard throughout the whole process has been reassuring, from customising the car options, sorting the finance paperwork, to delivery of the car - it has made the experience easier and more personal.

01 April 2025

Was seamless and easy

30 March 2025

I visited 6 different car show rooms that day. The showroom and staff were perfect.

29 March 2025

Excellent, efficient and friendly service from all at BMW Tayside.

29 March 2025

Everything explained clearly most of documents done before electronically now made so much easier on pick up

29 March 2025

Easy to get new car no hassle.

28 March 2025

Helpful staff who came in on a Sunday to handover the car. Great communication given nearly all communications were remote as I was stationed in Vietnam

25 March 2025

The senior sales executive Alastair Grant was very helpful on the day we decided to buy a brand new BMW and kept me informed through the process. The handover on the day was easy and the process went smoothly.

25 March 2025

Was very excited and delighted with my new car. Scott, salesman, was super knowledgeable and professional and took his time explaining all the impressive features the car has, beautiful flowers were the icing on the cake.

24 March 2025

Liam explained everything to me. Step by step of the process. Most was in place by collection up day Knowledgeable and morning was too much for him to do !!

21 March 2025

Loved the reveal made it an event and as are returning customer my 3rd car from John Clark it was great to see that recognised

19 March 2025

Very good and relaxed service.

16 March 2025

Easy to contact,very professional

16 March 2025

My dealings with Mike Matthewson and Alastair Grant from the dealership were excellent and professional from start to finish, they kept me informed throughout and the handover/ collection was seamless.

08 June 2025

Not completely satisfied as I did not get a courtesy car, as a 77 year old with many health issues a l had to settle for a lift to the bus station to get back to Arbroath.

07 June 2025

Efficient friendly service

07 June 2025

Very professional

06 June 2025

See above

04 June 2025

All progressed well no problems good communication

04 June 2025

I did not receive an email or text for the self-service check-in facility prior to the scheduled appointment. The service booking confirmation email stated I would receive this. This is the second time I have experienced this.

03 June 2025

as above

03 June 2025

see above

01 June 2025

Always very efficient and professional staff.

01 June 2025

Done to a high standard and given regular updates

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01 June 2025

As I said no issues and kept informed as to what was happening. As its a leased compnany car I dont get involved in the costs of a service but can feel the difference in how the car is performing afrer being serviced

30 May 2025

Staff, particularly Mark, made what could have been a complicated repair run very smoothly. Because of his help my husband has decided that he will replace his Volvo with a bmw in the near future.

29 May 2025

As above All round very good service

29 May 2025

As above

28 May 2025

Process drama free from start to finish

25 May 2025

Very easy to deal with staff, they kept me updated throughout the process.

20 May 2025

Easy booking process, helpful staff

19 May 2025

Staff always keep you updated of any changes to planned works. This helps with daily planning when the vehicle is being attended to.

18 May 2025

No issue with MOT

15 May 2025

Fast, simple, straightforward process

14 May 2025

During the time my car was in the workshop, I was kept up to date throughout by the service manager. On returning to collect my car, I was pleased with the attention both the service advisor Linzi McGowan and the service manager Peter Stewart gave.

13 May 2025

Went above & beyond what they needed to! From the calming & helpful receptionist.To Adam? who kindly dropped us off when bmw RA let us down. To Craig(service)doing the early diagnostic & ev tech.Peter for informed & exceptional customer service.

13 May 2025

Very positive experience overall. Lovely showroom, friendly and professional staff, really helpful video taking me through the key details after the service.

13 May 2025

Completed repair quickly

12 May 2025

Friendly staff , good price , happy with work done

12 May 2025

Very courteous staff. Quick turnaround. Reasonable prices.

12 May 2025

Good communication, on time and cleaned as well

11 May 2025

As above

10 May 2025

See above.

08 May 2025

service team are excellent to dela with, mention too for the workshop team who deliver top class service

03 May 2025

I love Stuart and Jim too

01 May 2025

Faulting parts that I feel should have been done on warranty now haven't been

29 April 2025

great and very welcoming

28 April 2025

They missed out replacing the brake disc protection plates

28 April 2025

As above and in addition being kept up to date with progress of MOT

28 April 2025

No complaints, very happy.

27 April 2025

As above, also efficient.

25 April 2025

From booking car in at dealership and ongoing work needed staff at Dundee BMW kept me updated of progress with my car so excellent customer service .

23 April 2025

Very good

23 April 2025

No problems at all

21 April 2025

Job completed to an excellent standard. Car was also cleaned inside and out which I was very happy with

20 April 2025

Work carried out as requested. Valet guy wasn't there so a manager washed my car in his absence, nice bit of teamwork.

20 April 2025

Excellent customer service

18 April 2025

Good service, polite competent staff.

18 April 2025

During my service I was kept up to date by the engineer with video messages and updated me with items that required attention.

18 April 2025

Again staff helpful and car going well post service and cost about right

15 April 2025

Really good service. Easy to deal with and book service.

14 April 2025

Car was sorted in time scale quoted

14 April 2025

Professional approach and ease of service

13 April 2025

Very easy booking process, very competent staff

12 April 2025

Informed at all stages of the process.

11 April 2025

Good service

10 April 2025

As above excellent service from all departments

09 April 2025

Always do things right

09 April 2025

Everything worked out fine

08 April 2025

Ease of checking car in via the automated system. Car service carried out and two management system alerts dealt with to my satisfaction.

08 April 2025

The service was efficient

04 April 2025

No issues

03 April 2025

As I have been BMW owner for over 5 years with umpteen different models service was always been top notch as during my present visit.

02 April 2025

There was no hassle at all, everything went really smoothly

01 April 2025

Very satisfied very helpful full and informative team regarding products.

31 March 2025

Excellent service

30 March 2025

Friendly efficient staff

30 March 2025

Helpful and easy

29 March 2025

Always keep you informed.

29 March 2025

Fairly priced and transparent, the courtesy health check is a nice touch.

29 March 2025

Everything went well on the day, communication and service was very good.

29 March 2025

My appointment was on time and lasted the exact time they said it would.

27 March 2025

Work was carried out in a timely manner. My car was presented back to me in excellent order

27 March 2025

Long waits to drop car in. Pick car up

27 March 2025

The aftersales team reaction when my vehicle broke down while I was on holiday couldn"t be faulted. The vehicle was backon the road in 48 hours, but the dealership was able to provide a courtesy car whilw mine was off the road.

26 March 2025

Excellent. Service manager was brilliant. Communicated well and resolved all the faults.

26 March 2025

The car needed a service and the service was carried out without a y issues

24 March 2025

The staff were welcoming and kept me updated on my cars progress. Quick turn around.

23 March 2025

Job was done exactly as described and in a professional manner. No part of the process was I left in the dark great communications. Service plan was explained to me in great detail and I decided to purchase a new service plan.

23 March 2025

Perfect service lovely staff

22 March 2025

Very patient staff. Fitted the defective seatbelt under warranty.

21 March 2025

Service check in and key drop is very convenient. Car was ready on time and was washed and vacuumed.

21 March 2025

An excellently job at a very competitive price, never have any doubts that my car will checked over and repaired to the highest standards.

21 March 2025

A very well managed service

20 March 2025

Started job as soon as received car, informed me of what was required, completed the work promptly. They communicated well.

18 March 2025

My 530 was in for the 'EGR' recall and by all accounts the lads did a good job. I am satisfied that the job was done as stated.

18 March 2025

Lee Finnigan was most helpful during the process. I was kept up to date with everything relating to my new car.

17 March 2025

Easy to book an appointment and staff are very clear with the work carried out

16 March 2025

All went easily from initial booking to completion

16 March 2025

Carried out service and MOT promptly

15 March 2025

Very smooth and timely - and welcoming.

15 March 2025

They remember who you are.

14 March 2025

No issues with John Clark

14 March 2025

As ab

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